September 3, 2008 - 11:00pm
By Michael Stratford
The University’s response to a massive e-mail outage in June was inadequate and caused significant interruption to the business of the University, according to a report released last month.
The unexpected and widespread e-mail failure prevented some members of the Cornell community from sending or receiving e-mail for as long as five days and caused irreversible damage to about 3,800 email accounts.
The report summarizes the findings of a group of Cornell officials throughout campus who performed an “after action review” of the incident.
Members of the group sharply criticized the manner in which the University communicated with the Cornell community and the public during the outage, calling it ineffective.